A clear and transparent return and refund policy is crucial for a pharmacy website. It should specify eligible circumstances, timeline, process, and exclusions, adapted for pharmaceutical items. Below is a draft based on best practices and pharmacy sector standards.
Sample Pharmacy Return & Refund Policy
Eligibility and Conditions
Returns are accepted only if:
The delivered product is different from what was ordered.
The delivered product is damaged, defective, expired, or missing items.
The product’s return window (generally 7 days from delivery) is still active.
Products that are opened, used, or marked as “Non-Returnable” on the product page (e.g., temperature-sensitive medicines, controlled substances) are not eligible for return.
Medicines must be returned in original, sealed packaging with batch number intact.
Process for Returns
Submit a return request via:
My Orders section in your account, or
Customer support contact (phone/email).
The pharmacy team will verify your request within 48 hours and schedule a reverse pickup.
Items must be securely packed in the original manufacturer’s packaging for pickup.
Refunds
Refunds will be processed only after successful verification of returned goods.
Refunds may be issued as reversal to the original payment method or store credit, typically within 7–14 business days after pickup.
No refunds for wrong ordering or change of mind as per standard pharmaceutical policy.
Exceptions
Opened strips/bottles, temperature-sensitive drugs, and prescription-only medicines cannot be returned unless delivered incorrectly or damaged.
Items with expired return period, or marked “Non-Returnable”, are not eligible.
Medical Disclaimer
The company reserves the right to refuse returns of products that pose safety risks or are not eligible according to pharmacy law.
Key Guidelines
Always check individual product pages for return eligibility before purchasing.
Contact customer service within the specified window; delayed requests may be denied.
Retain your order receipt/proof for any return/refund claim.
This policy balances customer service, regulatory compliance, and safety concerns for pharmacy businesses.
